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Westside German Shepherd Rescue Reviews
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Westside German Shepherd Rescue Reviews
Caring, honest and professional
I enjoyed my experience fostering to finally adopting one of their dogs. They were always accessible and helpful, especially when the dog had swallowed her toy. West side handled everything. They have hundreds of pups and devoted to caring for them takes time, money and PATIENCE! They have it. My dog was previously adopted But was returned because the family didnt disclose they had a cat. They returned her. West side took her back thank God. I fostered her but could tell they must have but her with a rope toy (probably to protect the cat), because she cowered. All the dog needed was love. Patience and training! Im glad I eventually adopted the dog.
ID
Location
Los Angeles, California
Service
Westside German Shepherd Rescue Pet Adoption
OVERZELOUS MANAGEMENT AND COURAGEOUS VOLUMTEERS
The have loads of great dogs that need adoption. They have way too many dogs (120+) in an underventilated facility that reeks of urine. Five minutes in those fumes will make you sick. The volunteers are in tears at the end of their days and give everything they have. Manager Csilla Merrill is unstable and you do not want to upset her or she will unleash venom. The whole place is under a huge lawsuit for mismanagement of donations.
ID
Location
Tarzana, California
New Reviewer
I have 3 dogs I have adopted through WSGSR, and I also did some limited volunteer work with the group while I lived in Los Angeles. I have to say they are a wonderful group that help many dogs, and I am very fortunate to have the dogs I have from them. One of my dogs...
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ID
Location
Los Angeles, California
Reason of review
great organization saving dogs
Horrible
Drove in from Mississippi and realized that right up front they were not Military friendly at all ! Treated my wife and as low life’s. I hope and pray they go under. We did however find an awesome shepherd from Scottsdale
2 comments
ID
New Reviewer
Amazed & Grateful for Extraordinary Work
I was pleasantly surprised by Westside’s friendly and caring attitude. Not too mention, the awesome task of maintaining a clean business & healthy dogs. It is truly amazing to witness devoted animal lovers. They help choose the right dog, tips to adjust rescue dogs, house training :). We love our dog!
ID
Service
Westside German Shepherd Rescue Pet Adoption
Reason of review
Good customer service
New Reviewer
Heartbreaking Experience
I commented on April 27, below. We had Zachary Thomas, as we named him for 2 weeks. He came to us very ill, with kidney disease. Our entire family is devastated, and I will never forget him. I am angry, and sad. Some of the employees, and their practices, are deplorable. Robin, the founder, was named as the person who "hand picked" Zachie for us. He was transported to Washington, after many emails from a volunteer. The transport service, let him out once, during the 24 hour trip?? Sadly, he had urinated on himself, and I was upset about that. I reported it to the volunteer, who was going to look into it. But, more importantly, is that this guy was very ill. Very ill. He never wanted to eat, and you could count every rib on him. The vet said he should have weighed 20 lbs more. 20 lbs!! This place was so unethical...and hostile. Please share this information with anyone who is looking for a dog from them. Make sure they do a thorough health screening.
ID
Service
Westside German Shepherd Rescue Pet Adoption
Reason of review
Unethical, inhumane
Heartbreaking
We wanted to rescue a dog from them. We were unable to travel to LA, so we were told they could match a suitable dog for us. He was transported via van, by a questionable driver. He arrived very thin and I was instructed to give him medication for kennel cough. The medication made him vomit, and he wasn't eating very well. I stopped giving him the medication and took him to the vet in 3 days. He did not have kennel cough and we were going to give him time to adjust to the transition. They found out I had not given him the medication and a guy named Steve started harassing me. He sent a very potent antibiotic and said if I didn't make sure to give it to him he would die. He claims the dog has pneumonia. So, I took the dog to the vet today... he is very sick... and was very sick when we got him. It's not kennel cough or pneumonia. He has a gastro disorder. I was told before he got here that he weighed 95 lbs, but he weighs 76! We are trying to save this sweet boy and have spent almost $1000. In less than 2 weeks. I have been so stressed out over this. This Steve person has been sending me rude, harassing texts at all hours.
1 comment
ID
Service
Westside German Shepherd Rescue Pet Adoption
Reason of review
Bad quality
Horrible Service
Just got denied an application for a dog because I have a young child and another big dog. Said with my husband being In the military and him being gone that It would be too hard to exercise both dogs myself and having two big dogs won’t work out and I should get a small dog. Also mentioned our back yard was too small. Even though I walk my dog daily, I take him to the park and we go hiking. As If that’s not a good way to keep your dogs active. From pictures on their website, they have plenty of pictures of the dogs with young children and the dogs with other large dogs together. Basically made me feel we were Incapable of owning and LOVING two dogs at the same time. Good luck finding someone with no kids or other dogs in the household.
ID
Service
Westside German Shepherd Rescue Pet Adoption
Reason of review
Poor customer service
Had a bad experience with this organization in 2006. Drove one hour to this location to adopt a puppy. After paying $350 for the puppy, they decided not to give me the puppy because I did not have a doggy door. They never mentioned anything to me previously about a...
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ID
Location
Los Angeles, California
Service
Westside German Shepherd Rescue Pet Adoption
Reason of review
Order processing issue
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Awesome
Bought a sweatshirt and t-shirt online, zero issues.. Keep being an awesome rescue.
ID
The women in charge are catty
I adopted a great dog from them. A true rockstar. The lower level people are absolutely awesome. The woman that conducted my interview and the volunteers were all great! But one of the head honchos shot me a death stare on adoption day and rudely asked if my old unit's moto shirt was a military shirt. When I told her it was, she had a really passive-agressive response of "Oh. That's nice". Then they gave my buddy the -nth degree for trying to adopt one as his service dog. 98% great people, really trying to do right by the dogs, but avoid dealing with the women that run it. They have a Queen/Empress attitude about them
1 comment
ID
Service
Westside German Shepherd Rescue Pet Adoption
Reason of review
Poor customer service
I adopted a GSD from Westside German Shepard Rescue. Told she was 2, but was 6. I had her checked out by two vets. She had spinal trauma and arthritis, and was still fertile. She is a beautiful dog, my beloved travel mate. However under all of that fur was an evil...
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5 comments
PissedConsumer1555746
#1555746
Rip Off Organization
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ID
Product
Westside German Shepherd Rescue German Shepherd Dog
Reason of review
Other issue
On Our Third Rescue from Westside
We have adopted three dogs from Robin and Westside in the past 18 years and have nothing but positive experiences every time. They are a group of dedicated, wonderful human beings. When we had behavior issues with our current dog, they referred us to a wonderful trainer who worked with Dieter for no cost. That was over 9 years ago, and he remains a beloved part of our family. I appreciate the honesty of the staff, who will only place dogs in the proper situation, because returning a rescue is traumatic on everyone. I would trust them with anything regarding their dogs and the work they do. I donate money to them every year.
ID
Location
Los Angeles, California
Service
Westside German Shepherd Rescue Pet Adoption
Reason of review
Good customer service
So rude and would not give me the time of day
I was looking for a rescue and I found one of their dogs and thought she would be perfect for me. When I asked to know more about her they said that she wasn't the right dog for me and told me that I couldn't adopt her. They gave me no actual reason other than a "no." They were very rude and awful to work with. I feel sorry for the dogs in their care because they could be going to good homes, but the organization doesn't seem to want their dogs to go to new homes. I understand screening people because GSD's are an interesting breed and can be a handful, but for those of us who love them, it isn't hard to take care of them. These people are rude and have no business "rescuing" dogs if they're only going to adopt them to select people.
ID
Location
Boise, Idaho
Reason of review
Poor customer service
New Reviewer
WOW oh WOW...yeah, women, empty nesters or women that have NO CHILDREN............AND THEY ARE CONTROL FREAKS...especially the adoption counselors.... I understand they are trying to do the best for the dogs....GSDs are my favorite.....but I think that they are all...
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ID
Service
Westside German Shepherd Rescue Pet Adoption
Reason of review
Poor customer service
Csilla Merrill is very rude!! A year ago my husband did an application and she called him very rude. I did an other application and she denied again, she told me that my dogs are for both outside and inside and that I should go to the Lancaster shelter and save a...
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3 comments
PissedConsumer1136728
#1136728
It isn't okay to leave your dogs outside all hte time, especially German Shepherds, they need to be part of your pack. Not sure if that is what you meant by outside.
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ID
Location
Los Angeles, California
Reason of review
Poor customer service
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My husband is active duty military and we have adopted two dogs through them. Never, ever have I been made to feel less than, I always was welcomed. Please do not judge them based on this review, it’s not factual.
They have to be careful where they place their dogs. Military people can move around alot and cannot take their dogs sometimes.
All rescues have to look out for the total welfare of their dogs. Sad you would say you hope they go under.
Selfish and ugly behavior. Rescue dogs need good solid homes.